Frequently asked questions
If you have any questions about the HMF webshop or how it works, please contact us at support@idegroup.dk.
We have collected some common questions that may arise. If you do not find the answer to your question here please feel free to get in touch!
Contact us
Questions about the webshop should be sent to:
support@idegroup.dk
Opening hours (CET)
Monday - Thursday: 08:00 - 16:00
Friday: 08:00 - 14:30
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→ BEFORE SHOPPING
Orders placed before 14:00 CET will be shipped on the same day.
Costs for unclaimed and returned packages will be billed.
We make reservations for sold out products.
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→ TECHNICAL ISSUES?
Our IDÉ Groups support team can be reached at
Mail: support@idegroup.dkPhone: +45 75 75 25 75
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→ SUGGESTIONS
The web shop is operated in collaboration with IDÉ House of Brands, making it easy to order your HMF gear with international shipping.
If you have any questions or need items that are not available, please contact HMF’s support team at IDÉ at support@idegroup.dk.If the quantity you need is not currently in stock, or if you require a larger order, please contact us at support@idegroup.dk and we will be happy to assist.
IDÉ House of Brands offices
Head office - Silkeborg
Hagemannsvej 6E
DK-8600 Silkeborg
Logistics center - Kolding
Platinvej 67
DK-6000 Kolding
Aalborg
Skelagervej 379D
DK-9000 Aalborg
Karlslunde
Drejergangen 1C, 1. sal
DK-2690 Karlslunde